📋 Our commitment to your privacy

At flightbookingassist.com (operated by an independent flight assistance team), we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our independent flight assistance services — including booking, changes, cancellations, and seat selection. We are an independent service provider, not a direct airline, and this privacy statement reflects our role as an independent helper.

📌 1. Information we collect

To provide flight assistance, we need certain personal and flight-related information. We collect:

⚙️ 2. How we use your information

We use your data only for legitimate assistance purposes:

• ✈️ flight support: to book, change, cancel, or select seats on your behalf.
• 📞 communication: to contact you about your request, send confirmations, or provide status updates.
• 💳 billing: to process your service fee (airline fares are paid separately via airline).
• 📊 quality & training: call recordings help us improve. We do not use recordings for marketing.
• ⚖️ legal compliance: if required by law or to prevent fraud.

🤝 3. Information sharing (limited & necessary)

As an independent service, we only share information with:

• ✈️ airlines / GDSs: to process your booking, changes, or seat requests. Only data necessary for the transaction is shared.
• 💳 payment processors: to securely handle service fee transactions. We don't store full credit card numbers.
• 📞 call center partners (if any): limited to providing 24/7 coverage, bound by confidentiality.
• 🏛️ legal authorities: if compelled by law or to protect rights.

We never sell or rent your personal data to third parties for marketing.

🔐 4. Data security & retention

We implement reasonable security measures (encryption, access controls) to protect your information. Data is retained only as long as needed to fulfill your request and for legitimate business purposes (usually up to 3 years, unless longer required by law). Call recordings are retained for training and quality for a maximum of 12 months.

🌐 5. Cookies & website usage

Our website (flightbookingassist.com) may use basic cookies for functionality and analytics (e.g., to understand traffic patterns). We do not use tracking cookies for cross-site advertising. You can adjust browser settings to refuse cookies, but some features may be impacted.

📞 6. Your rights & choices

Depending on your location (e.g., GDPR, CCPA), you may have rights to:

• ✅ Access the personal data we hold.
• ✅ Request correction or deletion (subject to legal limits).
• ✅ Opt out of certain processing (though necessary for flight assistance may be limited).
• ✅ Withdraw consent (where processing is based on consent).

To exercise rights, call +1 (857) 857-9952 or request during your call. We'll verify identity.

🧒 7. Children's privacy

We do not knowingly collect data from children under 13. If you are a parent and believe a child has provided information, contact us to remove it.

📨 8. Changes to this policy

We may update this privacy policy periodically. The “last updated” date at the top reflects changes. Material changes will be communicated via our website or by phone if we have current contact info.

🏢 9. Independent service – important reminder

flightbookingassist.com is an independent flight assistance provider, not a direct airline, not an airline brand. We act as your personal assistant for flight-related tasks. Any information you provide is used to help you with airline bookings and services; airlines operate under their own privacy policies. We encourage you to review the privacy policy of the airline you fly with.

📬 10. Contact us

If you have privacy questions or concerns, you can reach our privacy team:

• 📞 Phone: +1 (857) 857-9952 (ask for privacy/compliance)
• 📧 Email: privacy@flightbookingassist.com (note: for fastest help, call)
• 📮 Address: 110 Flight Ln, Suite 200, Boston, MA 02110 (administrative only)