1. 📢 Independent service provider

flightbookingassist.com (referred to as "we", "us", "our") is an independent flight assistance provider. We are not a direct airline, not an airline brand, and do not operate any flights. We provide assistance with flight bookings, cancellations, modifications, seat selection, and general flight inquiries. We charge a transparent service fee for our assistance. All airline-related charges (fares, taxes, fees) are set and collected by the airline directly or through their authorized channels. By using our service, you acknowledge that you are engaging an independent assistant, not an airline.

2. 💼 Service description & fees

We offer personalized, phone-based flight assistance (24/7). When you call +1 (857) 857-9952, you speak with a live agent who can help with:

• Booking new flights (we research options, then book via airline or GDS).
• Changes / cancellations to existing reservations.
• Seat selection and special requests.
• General flight information.

Service fee: We charge a non-refundable assistance fee for our time and support. This fee is separate from airline fares, taxes, and fees. The amount of our service fee is disclosed upfront during the call, before any transaction is processed. You have the right to decline the fee and not proceed. If we are unable to successfully complete the requested assistance (e.g., airline rejects change), we may refund our service fee at our discretion, but we are not responsible for airline-imposed charges.

3. 🎫 Airline terms & ticket liability

Once a booking is made, your ticket is subject to the airline's terms and conditions, including fare rules, cancellation/change penalties, baggage policies, and refund provisions. We do not control airline schedules, prices, or policies. Any disputes regarding airline-imposed fees, flight cancellations, delays, or denied boarding must be handled directly with the airline. We will assist you in communicating with the airline, but we are not liable for airline actions or omissions.

4. 🔄 Cancellations, changes & refunds

Our service fee: As mentioned, our assistance fee is non-refundable once we have performed the requested service (e.g., completed the booking or change). If the airline cancels a flight or you request a change, we can assist (additional service fee may apply). Airline refunds: Any refund of airline fares, taxes, or fees is subject to the airline's refund policy. We will help you request refunds from the airline, but we cannot guarantee airline approval or timing.

5. 📞 Call recording & consent

Calls to +1 (857) 857-9952 may be recorded for quality assurance, training, and verification purposes. By calling us, you consent to such recording. Recordings are retained securely and used only in accordance with our Privacy Policy.

6. 🔐 Accuracy of information

You are responsible for providing accurate passenger details (names as per ID, date of birth, etc.) and flight information. We rely on the information you provide. Mistakes (e.g., misspelled names) may result in airline change fees, for which you are responsible. We recommend double-checking all details before confirming.

7. 🚫 Prohibited uses

Our service may only be used for lawful purposes and in compliance with these terms. You may not use our service to:

• Make false or fraudulent bookings.
• Violate any applicable law or airline policy.
• Harass or abuse our agents.

8. ⚖️ Limitation of liability

To the maximum extent permitted by law, flightbookingassist.com and its agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, travel costs, or personal injury arising from your use of our service or from any airline's actions. Our total liability, if any, shall not exceed the amount of the service fee you paid for the specific assistance. We are an independent intermediary, not a carrier.

9. 📜 Indemnification

You agree to indemnify and hold harmless flightbookingassist.com, its team members, and affiliates from any claims, losses, liabilities, or expenses (including reasonable legal fees) arising out of your violation of these terms, misuse of our service, or violation of any third-party rights.

10. 🔗 Third-party links & resources

Our website or communications may contain links to airline sites or other resources. We are not responsible for the content, accuracy, or privacy practices of those third parties.

11. 📧 Electronic communications

By using our service, you agree to receive communications (calls, emails, SMS) related to your request. We may send service-related messages. Standard message and data rates may apply.

12. 🔁 Changes to terms

We may modify these Terms and Conditions at any time. The "last updated" date indicates the latest revision. Continued use of our service after changes constitutes acceptance of the revised terms. Material changes will be communicated via our website or by phone.

13. ⚖️ Governing law & dispute resolution

These terms shall be governed by the laws of Massachusetts, United States, without regard to conflict of law principles. Any dispute arising out of these terms or our service shall first be attempted to be resolved through informal negotiation. If unresolved, the dispute shall be submitted to confidential arbitration in Boston, MA, in accordance with the rules of the American Arbitration Association. Judgment upon the arbitration award may be entered in any court having jurisdiction.

14. 📞 Contacting us

For questions about these terms, please call:

• 📞 Phone: +1 (857) 857-9952 (24/7)
• 📧 Email: support@flightbookingassist.com (response within 24h)
• 📮 Admin address: 110 Flight Ln, Suite 200, Boston, MA 02110

By calling us or using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including the independent nature of our service and the service fee structure.